Return & Refund Policy
At GOONLUX, we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.
1. Return Window
We accept eligible return requests within 7 days of delivery. This policy applies to all destinations we ship to.
To request a return, please contact our customer support team within 7 days of receiving your order.
2.Return Eligibility
We accept return requests within 7 days of delivery only if an item is defective, has a confirmed quality issue, or is different from the item ordered.
We do not accept returns or exchanges due to a change of mind or personal preference.
To request a return, please contact our customer support team within 7 days of receiving your order. Provide your order number and clear photographs showing the issue.
3.Return Shipping Costs
For approved returns involving confirmed quality issues or incorrect items, GOONLUX will cover the return shipping costs.
Please contact us before returning any item. Our customer support team will review your request and provide return instructions.
Nothing in this policy limits any mandatory consumer rights that apply in your country or region.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order number and clear photographs of the issue.
Our customer support team will review your request and provide appropriate return instructions.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued through the agreed refund method.
6. Contact Us
To request a return or ask questions about our return policy, please contact GOONLUX through our website.
Nothing in this policy limits any mandatory consumer rights applicable in your country or region.
Other Return Requests and Consumer Rights
For return requests not covered by the conditions above, please contact our customer support team. We will review your request and discuss the available options with you.
Nothing in this policy affects your statutory consumer rights under applicable laws. Where mandatory consumer protection laws provide additional cancellation, return, or refund rights, those rights will apply.